Broken Appointment Policy
We understand that last minute changes in your schedule may be unavoidable and we will try to accommodate those changes as best we can. Please understand that when we make an appointment we are setting aside enough time to do our best work and that each appointment is for only one patient. We do not overbook expecting some of our patients to not show for their appointments. Therefore, a broken appointment without adequate notice results in wasted time for us, adding to the cost of providing care for all our patients.
To be fair, if you have an avoidable conflict and cannot give 24 hr notice to change the appointment, there will be no charge for the first time this happens. The second, subsequent cancellation for the same appointment will incur a fee of 1/3 the scheduled amount of treatment. A third subsequent cancellation of the same appointment will require prepayment of the entire fee prior to rescheduling and the fee forfeited if the appointment is not kept.
24-hour notice will give us time, usually, to fill in the appointment and there will be no broken appointment fee.
We will work with you to try to schedule times that are best for you. Patients who habitually reschedule for inadequate reason will be referred to an office which does not work by appointment or which can accommodate an unpredictable schedule.